Refund policy

REFUND POLICY

Right of withdrawal

In accordance with applicable regulations, you have 14 days from receipt of your order to exercise your right of withdrawal, whether or not your item is defective.

Return conditions

To be eligible for a return, your item must be:

• in the same condition as when you received it;
• unworn, unused and, where applicable, with its tags;
• in its original packaging;
• accompanied by proof of purchase.

Any item that does not meet these conditions may be refused.

Returns made without a prior request will not be accepted.

How do I make a return?

Before making any return, please contact us at contact@confort-enceinte.fr, stating your order number.

To help us process your request, please also include your order number inside the parcel, on a separate sheet of paper or another document.

Once your request has been approved, we will send you the return instructions and the return address applicable to your order.

Return shipping costs are borne by the customer, except where we made an error or where the product received is defective or non-compliant.

No restocking fee is charged.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the item concerned and then place a new order.

Items that cannot be returned

In accordance with applicable regulations, certain items cannot be returned, including:

• personalized or custom-made products;
• items unsealed after delivery which, for hygiene or health-protection reasons, cannot be resold;
• hazardous products, flammable liquids or gases;
• gift cards.

Refunds

Once we receive your return, it will be inspected to ensure that it meets the return conditions.

We will notify you by email whether your refund has been approved or refused.

If approved, the refund will be made to the payment method used for the order within a maximum of 10 business days.

Depending on your bank, a few additional days may be required before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, you may contact us at contact@confort-enceinte.fr.